River Cruise Booking Terms & Conditions
Your contract is with Theatrical Adventures Ltd, a company registered in England and Wales
(Co. No. 07188911) whose registered office is at The Old Vicarage, All Souls Rd, Halifax, HX3 6DR. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these booking conditions.
Booking Terms & Conditions
A. Booking and Payment
A.1 Your Reservation
- A.1.1. A booking is confirmed and a binding contract exists once you receive a Booking Confirmation Invoice.
- A.1.2. Check documents on receipt and notify of errors within 10 days; later changes may incur costs.
- A.1.3. The contract is with the “Lead Name” on the Booking Form.
- A.1.4. The Lead Name is responsible for the rest of the party understanding and accepting the terms.
A.2 Our Payment Rules
- A.2.1. Prices may change before confirmation. After confirmation, changes follow terms in these conditions.
- A.2.2. A 10% deposit is required at booking. The schedule in your Booking Confirmation applies. Bookings are not confirmed without a deposit. Failure to pay balance can result in cancellation and loss of deposit.
B. Changes and Cancellation by Us
B.1. If We Cancel Your Travel Arrangements
- B.1.1. Some packages require minimum numbers. If these aren’t met, we can cancel the trip up to 8 weeks before departure. A full refund will be issued.
C. Changes or Cancellation by You
C.1. If You Change Your Booking
- C.1.1. Requests for changes must be in writing. Changes are subject to availability.
- C.1.2. Changes incur an admin fee of £50 per person plus supplier costs.
C.2. If You Cancel Your Booking
- C.2.1. Cancellations must be in writing. Cancellation charges apply (see D.1).
- C.2.2. You may be able to claim cancellation charges on insurance.
- C.2.3. You may transfer the booking to someone else if:
- C.2.3.1. You write with full details at least 7 days prior to departure.
- C.2.3.2. You pay associated reasonable costs.
- C.2.4. If a person cancels and their place isn’t filled, you may have to pay supplements (e.g., single room).
D. Payment Schedule
D.1. The Booking Confirmation Invoice lists payment dates. Payments are non-refundable after their due date.
E. Limitation of Our Liability to You
E.1. No liability for failure due to:
- You
- Unconnected third parties
- Unavoidable circumstances
- Events outside our or our suppliers’ control
E.2. We will provide reasonable assistance in case of illness, injury, or death caused by third parties or unavoidable circumstances.
E.3. Liability is limited by:
- E.3.1. Transport companies’ contractual terms
- E.3.2. International conventions (e.g., Montreal, Athens, Berne, Paris)
E.4. No refund if you miss excursions or tours.
E.5. No liability for costs due to changes in cruise vessel times or locations.
F. Your Responsibilities
F.1. Documentation
- You must meet passport, visa, health, and insurance requirements. We’re not responsible for travel refusal due to documentation issues.
F.2. Health and FCO Info
- F.2.1. You must check vaccination and fitness-to-travel requirements.
- F.2.2. Notify us of any medical needs or disabilities at booking. We may cancel your booking if arrangements aren’t suitable or assistance isn’t possible.
- F.2.3. We may deny embarkation or disembark passengers with contagious diseases or those deemed unsafe to travel.
- F.2.4. Refer to the FCO website www.fco.gov.uk for travel safety updates.
F.3. Insurance
- F.3.1. You must have suitable travel insurance.
- F.3.2. Independently arranged activities are at your own risk.
- F.3.3. Provide proof of insurance to Theatrical Adventures prior to travel.
G. Accessibility and Mobility Assistance
We cannot provide personal care or physical support (e.g., pushing wheelchairs). You must travel with a carer if needed. Participation in activities may be limited based on mobility, and no refund will be issued for missed activities.
H. Governing Law and Jurisdiction
- G.1. These terms are governed by English law. Disputes fall under the jurisdiction of English courts.
- G.2. Contract is with Theatrical Adventures Ltd, registered in England and Wales (Company No. 07188911), at The Old Vicarage, All Souls Rd, Halifax, HX3 6DR.